Online train tickets can be booked and cancelled if necessary. What about the tickets you purchased at the counter? You have to return to the counter to cancel your tickets or you can cancel the train ticket online. Here are all the details about the cancellation process and the documents required.
Requirements to Cancel Counter Tickets Online
It is easy to cancel tickets online with IRCTC.
- The PNR number is the primary requirement.
- The train number is also important. You can find both numbers on your ticket.
- Next, you will need to have the mobile number that was provided when doing a railway ticket booking. This number will receive the OTP to confirm cancellation.
- You can cancel your reservation using the IRCTC App, Website or any other third-party app such as redBus.
The IRCTC Counter Ticket Online Refund Process
The IRCTC mobile app or website can complete the cancellation process. You do not have to log in with IRCTC login credentials to cancel counter tickets.
- Navigate to “Cancel Tickets” after opening the app.
- Enter the PNR, train number, and Captcha code that are visible on the screen.
- Click the submit button after checking the box next to the cancellation policy agreement.
- The second step involves sending an OTP to the mobile number provided when the reservation was made. Confirm the PNR in the SMS you receive with your OTP. Type the OTP into the designated box, and then click the “Cancel Ticket button” once it is confirmed.
After confirmation, an SMS will confirm the cancellation with refund details to the mobile number mentioned above.
The SMS sent to the registered mobile number will indicate the refund due to the amount. You can claim the refund at the station designated for your boarding or any other station with a PRS reservation facility.
Rules on Online Cancellation of Counter Tickets and Refunds
Online cancellation of counter taxes is only possible if certain conditions are met. Also, there are cancellation rules.
- You can only cancel online if you provide a valid phone number when making the reservation.
- The online cancellation of confirmed tickets is only allowed up to four hours before departure, and for RAC tickets and tickets on the waiting list, up to thirty minutes before departure.
- To confirm, you can check the PNR status.
- You can cancel tickets that have not been confirmed online until IRCTC prepares the chart.
- You must present the original ticket to the PRS counter for a refund.
- IRCTC Cancellation Charges Policy and other rules will apply to the refund amount.
Conclusion
IRCTC train tickets can be cancelled at the counter for a long time. You can get this service by entering a valid phone number when booking your ticket. These tickets can be cancelled without an IRCTC Account. You must also check if the nearest PRS station can claim your refund. You must also carefully verify the PNR before cancelling, as this procedure is irreversible.
FAQs
1. How can I contact IRCTC Customer Care?
IRCTC offers customer service via phone and email 24 hours a day, 7 days a week. The email ID is etickets@irctc.co.in.
2. Can I wait to see if the ticket is confirmed before cancelling?
If you are on a waiting list for a ticket but expect it to be confirmed soon, you can cancel your ticket online up to 30 minutes before the departure time.
3. Cancellation charges for IRCTC counter Tickets
If you cancel your ticket within 12 hours of departure, the cancellation fee is 25%. If you cancel between 12 hours to 4 hours, the cancellation fee is 50%.
4. Can I get 100% of my money back if I cancel a train ticket?
If you are on a waitlist, your ticket was not confirmed, or the train was cancelled, you will receive a full refund.
5. Can the counter tickets be transferred?
Counter tickets cannot be transferred. The ticket can only be cancelled and cannot be transferred to another person. Travelling on a ticket booked by someone else is also a criminal offence.
